If you are not completely satisfied with any product, you can return it for a full refund or credit (of the product purchase price) toward a different product
All items are returnable only if defective OR unopened or unused. All items must be returned in their original, sealed packaging. If a product is opened purchaser will only receive credit only. If defective, these items will only be exchanged for the same product.
Big Apple Concepts allows returns within the first 30 days from shipment. Should you find it necessary to return any merchandise, it must be shipped within this 30-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.
